Terms and Conditions of sale

MulaMu Furnishings Pte Ltd agrees to supply and you agree to purchase the product(s) stated on our invoice on these terms, unless we agreed to different terms in writing.

  1. The price of goods: is the price listed on our invoice, inclusive of GST (with no hidden charges). We charge a net $18 delivery charge for Singapore delivery for every order regardless of order size.
  2. You will be required to pay 100% of your order price once you order online.
  3. All Sales Orders submitted through MulaMu Furnishings Pte Ltd’s are considered confirmed. You will receive an email confirmation. Should there be any changes in stock and production availability of any items or materials or colors, you will be informed within five business days. You may then choose to cancel the order and have the paid monies refunded to you or choose any other items from our selection (subject to clause 16 below).
  4. After the Sales Order has been submitted, you cannot cancel an order without the written consent from Mulamu Furnishings Pte Ltd. A cancellation and/or restocking charge of up to the total amount of order may be applicable on orders cancelled. For items that have been cancelled due to availability (clause 3), there will be no cancellation or restocking charge levied.
  5. We charge a net delivery fee of $18 for all purchases in one order. This delivery fee will not be refunded under any circumstances. There are no other hidden charges such as installation, GST, etc. Please note that we do not do electrical installation for lighting.
  6. If there is any outstanding payment due on your purchase, it must be paid upon delivery by cash or NETS, otherwise the good(s) will be taken back to the warehouse. For the avoidance of doubt, you shall continue to be liable for payment of the outstanding amount due on your purchase.
  7. In the event that the good(s) cannot be delivered via the elevator and we deem it hazardous to deliver your purchase by the stairs, we reserve the rights to cancel the delivery and you shall make your own arrangements for delivery of the good(s).
  8. Mulamu Furnishings Pte Ltd reserves the right to amend the delivery timing if necessary.
  9. Estimated delivery schedule:
    Small items (ie cushion, table lamps): 1 (if in stock) to 3 weeks
    Other products: 6 to 9 weeks
    Should there be any delays in delivery times beyond what is stated here, a MulaMu representative will contract you immediately to make arrangements. Should you choose to cancel your purchase, you will be refunded 100% of your purchase price. We will also refund your $18 delivery fee.
  10. Mulamu Furnishings Pte Ltd have to be notified 3 working days before the stipulated delivery date of any changes to the delivery date and/or time. Changes must be made in writing to Mulamu Furnishings Pte Ltd via email. Please note that the change is only confirmed when Mulamu Furnishings Pte Ltd have replied in writing.
  11. The good(s) taken back to the warehouse as a result of unpaid outstanding balance upon delivery or failed delivery as customer is not home will be available for self-collection from the warehouse within 7 working days. If the goods are not collected within 7 working days, only 50% of the order value will be refunded and the order is considered cancelled by the client and the cancellation accepted by Mulamu Furnishings Pte Ltd. Should there be a need to arrange for storage for your items, the request must be made to Mulamu Furnishings Pte Ltd in writing and is subject to management approval.
  12. If you are unable to arrange for self-collection, a delivery can be scheduled. However, a charge of $88 will be incurred.
  13. Goods can be arranged for storage for a maximum of 6 months in our warehouse for free at the point of placing an order. After the free storage period you will be invoiced for warehousing at a rate of S$10 per item per week.
  14. Defects:
    • Difference in colour tone, grain, and texture will not be accepted as a reason for replacement as it is not considered a defect.
      Since aging and use of furniture will affect the color and texture of furniture, these will not be considered a defect.
    • As our products may use natural or handmade, it is inevitable that they will have the finishes and properties of such materials. By purchasing them, you have acknowledged your full awareness of such variations and imperfections inherent in such materials, thus it is not considered a defect.
    • Minor surface imperfections that do not affect the functionality of the product are not deemed as defects either.
    • The examples listed above are not exhausive.
  15. MulaMu is committed to display product’s images shown on our website as accurately as possible. However, we cannot ascertain that the colours shown on our website matches the product colour since the display of the colours is partly dependent on your monitor. Do note that accessories or furnishings included in display images are purely for illustration purposes. They will not be included in the final sales of the product.
  16. Refund & Exchanges Policy
    We are committed to provide the best possible representation of our products on our website. However, in the event that your purchased item does not fit in with your home interior or if you are unsatisfied with our product, please bring it back unassembled with the original packaging and your proof of purchase within 7 days for an exchange or refund.

    1. All items must be in their original condition, unused, undamaged, and with its original packaging intact with no marks on the item or any wear on the tags. Assessment of the furniture for damage will be conducted first. If we deem it to be in good condition, we will accept the refund/exchange. MulaMu reserves the rights to reject any item that fail to fulfil the stipulated criteria or if the item shows sign of it being used. As a gentle reminder, please note that refunds/exchanges will only be processed with proof of purchase presented.
    2. If you require us to arrange a collection of the item, please understand that a 10% charge of the purchased items will be incurred. Or you can arrange for self-delivery back to our warehouse.
    3. Refunds:
      If the item is accepted by MulaMu for refund, we will refund you the 90% of the purchase price of the items. The SGD$ 18.00 delivery charge will not be refunded if delivery has already occurred. The 10% charged levied to cover our administrative and re-stocking costs. As we pride ourselves on efficiency, we promise to process your refund within 24 hours upon collection of the furniture. If you have paid for your purchase by cash or cheque, a cheque will be issued to you within 7 business days. If you have paid with your Paypal account, the money will be credited back within 7 business days. The SGD$ 18.00 delivery charge will not be refunded.
    4. Exchange:
      To exchange your purchased item for another product, please inform us the product you would like to exchange for. Our company strongly believe that it is the customers rights to get what they pay for, that’s why we offer to refund on the excess amount should you exchange for an item of a lower price. However, if you exchange for an item of a higher price, please note that you will have to pay for the difference in price. You may choose to collect your exchanged items or arrange for a delivery. Do note that delivery charges may apply under certain circumstances.
  17. Terms of Payment:
    Mulamu Furnishings Pte Ltd reserves the right to charge a late payment interest every month based on the unpaid balances after the payment due date. Mulamu Furnishings Pte Ltd will hold title and possession of goods until full payment for the purchased item(s) has been made.
  18. Damage on delivery:
    While we are confident in our deliverymen’s professionalism in delivering your coveted item safely to you, accidents are sometimes unavoidable. Thus as part of your rights as our customer, you may choose to refuse such items upon delivery and indicate on the Delivery Note. We will get our representative to contact you for further actions with 24 business hours. Should you opt for a refund, it is our promise to refund 100% of your purchase price. The SGD$ 18.00 delivery charge will not be refunded.
  19. Guarantees/Warranty period:
    While we are confident in the quality of our product, minor defects may be present in some of our products due to unforeseen circumstances. To protect our valuable customers from such unfortunate cases, we provide one year Limited Warranty for structure/frames used in upholstered and leather products, cushioning, and leather. Limited Warranties do not apply to any products that have been altered by any person, dealer, or company without written consent from MulaMu.
  20. All of our Terms and Conditions of Use shall be governed and construed in accordance with laws of Singapore. We are dedicated to enhance our customer’s shopping experience with us and will try our very best to resolve a dispute as soon as it arises. In the event where you have any complains or comments with regard to our product(s), please contact us via email.
  21. Any changes in the T&Cs will only take effect if in writing and signed by a Director of MulaMu.
  22. Governing law:
    These T&Cs are governed by the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts in the event of any dispute.