FAQs :

General

What is mulamu?
Mulamu is a social commerce solution that promotes daily merchant offers to local consumers and shares the proceeds with local nonprofit organizations.

What if I forgot my password or want to change it?
1. Click on "Login" in the Mulamu header and then click on "Forgot Password."
2. Enter and submit your email address.
3. A 5-digit temporary password is sent to your email and can be used to log into your account.
4. Once in your account, you can create new password in the “Change password” tab.

I receive the daily email, does that mean that I automatically have an account or password?

No, you create an account and password during your first purchase.

During your first purchase, there are 2 easy steps: “Create Account” and “Enter Billing Information.” Once those steps are completed, you have created an account and can access your certificates, change your password, review the nonprofit organizations you support, etc.

What if the business I purchased from closes down?
Simple, Mulamu will refund your money. No hassles.

Can I get a refund for my purchase?
Yes, if you are unsatisfied with your Mulamu experience, we will refund your purchase. Please contact us directly and allow us to fix the situation. To review our The Mulamu Guarantee, please click here.

Is my email and personal information safe?
Yes, we are very serious about protecting your personal information; therefore, all of your interactions with us use 128-bit Secure Socket Layer encryptions and are fully encrypted.  In addition, your personal information is never shared or sold to any outside third parties. To review our The Mulamu Guarantee, please click here.

How does Mulamu work for businesses?
We work with you to create a fun and compelling offer for our Mulamu community. Our users see the deal, share it and buy it. They come in to your business, bring their friends and family, and enjoy!

I know a business that would be great for Mulamu, how can I recommend them?
We are always glad to receive suggestions from businesses you like! Please email merchants@mulamu.com and tell us the business name, website address and why you like them so much.

Nonprofits – Local Schools and Charities
 

How does Mulamu work with nonprofits, school and charities?

The Mulamu mission is to provide money for local schools, nonprofits and charities for their fundraising efforts. We partner with these organizations to provide them an easy-to-implement fundraising solution and extend their reach outside of their normal supporters.

How can I support my local school or charity?
Go to your organization's landing page on mulamu.com. Simply enter your email address and click “Submit”. Each purchase you make will benefit the nonprofit you are supporting.

My school or charity asked me to support them, what do I do next?

Simply go to mulamu.com and take a look at the left side column dedicated to Local Charities (if you can't find yours, click at the bottom of that column to search our nonprofits lists).

Once on your organization's landing page, please enter your email address and click “Submit”. With each purchase you make, a portion of that purchase will be directed to support your chosen nonprofit(s).

I can't find my school or charity, what can I do to get them registered?

Suggest them! Go to the mulamu.com and look at left side column dedicated to Local Charities. At the bottom of that column, there's a “Click here” link to find charities. You will be directed to a new page to “Search” or “Suggest” a nonprofit. Please fill out the “Suggest” fields and click “Submit”. We will work to get them registered and become a Mulamu partner.

I signed up to support my school or charity but I can't get into my account. How do I know I'm supporting them?

After you submitted your email address on your nonprofit's landing page, an email confirmation was sent to you. Once you make your first purchase, you are able to view your Mulamu account. Inside your account, you can see the nonprofit(s) you support under the “My Causes” tab.

Deals & Certificates

How do I purchase one of these great deals?!
It’s easy, you click on “Buy It” and complete the purchase form(s). Your order is then processed. After the deal closes (1-3 days), you can print and use your certificate the next day.

After I purchase a mulamu certificate, what do I do?
Nothing but wait. Your certificate will become available to print and use after the deal closes (1-3 days).

Can I give it as a gift?
Yes, and it’s a great gift! Simply click on “Buy It”, select “Give as a Gift” button and complete the form. You can send an email or print and hand deliver to your gift recipient. The certificate will have the gift recipient’s name and the retail value of the purchase.

When can I use my mulamu certificate?
Soon, very soon! After the deal closes (1-3 days), you can then print and use your certificate the next day.

How long is my mulamu certificate good for?

Each deal is different so take a look at yours to see when it expires. Many of our deals can be redeemed for up to one year after purchase.

What if I want to modify my order?
You may change or cancel your order before the deal closes. Please email customerservice@mulamu.com with your name, phone number and the requested modification to your order.

Standard Deal Terms for all Mulamu certificates:

1. Single-use voucher and not valid for cash back.
2. Valid for use beginning the day after the deal closes.
3. May not be combined with any other offers, specials or discounts unless expressly indicated by the Merchant.
4. May be given as gifts unless expressly indicated by Merchant.
5. Does not include tax and gratuity.

6. May be used to purchase alcohol, unless expressly indicated by Merchant. (Restaurants)